It is important that we know what you think about your learning. We ask you to let us know how you feel about your course, the centre, our staff and anything that you experience at the centre or when you are studying. Please talk to the staff at the centre, or fill in any centre suggestion form.

• We would like you to let us have any comments, suggestions or
  complaints about your experience.
• We like to hear good news and success stories where learndirect
  has helped or made a difference.
• We welcome any suggestions that you have about learndirect.
• We also need to know if you have a concern or a complaint as this
  helps us to improve our service to learners.

This document is in two parts: one for your comments and suggestions; one for complaints.
Please fill in the relevant section.

You may wish to share your comments with the centre staff, and you may take a complaint
to the centre staff as well.

Please contact:

Feim Kabashi Elephant & Castle Centre Manager on 0207 7084111
10.00-21.00 Mon -Thurs

or

Anna Williams Hackney Centre Manager on 0207 2545088
between 10.00-18.00 Mon- Fri

If you would like speak to our operations Director, please call 0207 254 5088

Do you have a complaint?

If you are a learner and have a complaint, we suggest that you talk to your tutor or venue manager first, as most issues can be resolved at this stage.

Should you wish to make a formal complaint the correct forms can be downloaded from the London Central learndirect website www.learndirect.co.uk

Academy Computer Training UK Limited trades as The Sunrise Academy and is an equal opportunities employer and training provider.
Company Number 4598014 Registered England & Wales.