HEALTH AND SAFETY

Health and Safety Policy Statement
Introduction

Statement of Intent

  • Duties
  • Duties of the Venue
  • Duties of Employees
  • Duties of Contractors and Agency Staff
  • Supply, Design and Installation of Equipment

Organisation and Levels of Responsibility


Executive Responsibility
Employee Responsibility

  • Arrangements
  • Reporting of Accidents
  • Reporting of Incidents
  • Reporting of Injuries, Diseases and Dangerous Occurrences
  • Fire Protection
  • Fire Safely
  • Electrical Safety and Testing Policy
  • Protective Clothing
  • Manual Handling
  • Display Screen Equipment
  • Guarding
  • Control of Substances Hazardous to Health
  • Risk Assessment<
  • Specific Management Risks
  • Cleanliness
  • Training
  • Using Premises Outside of Normal Working Hours
  • First Aid and Medical Services
  • Office Codes of Practice
  • Visits by Enforcing Authorities
  • The Safe Learner and Safety Culture

Appendix I – Emergency Procedures

  • Fire
  • Suspicious Objects
  • Bomb Warnings
  • Accident or Illness

Appendix II – Health & Safety Assessment Form
Appendix III – Summary of Health and Safety Legislation
Incident/Accident Report Form

Health and Safety Policy Statement

Statement

Academy Computer Training UK Ltd. fully accepts its legal obligation under the Health and Safety at Work Act 1974 to provide a safe and healthy working environment for its employees. Academy Computer Training UK also accepts its “duty of care” to learners, visitors, contractors and members of the public whilst on Academy Computer Training UK premises and those who may be affected by the Academy Computer Training UK’s activities.

All staff and learners must co-operate with Academy Computer Training UK to enable all statutory duties to be complied with, and to promote good Health and Safety practice.

All staff, learners and visitors have a legal obligation to take reasonable care for their own Health and Safety, and others who may be affected by their activities.

Organisation


Sinead Connell Quality Improvement Manager accepts overall responsibility for all matters regarding health, safety and welfare within the Venues operated by Academy Computer Training UK limited.

The Centre Manager Feim Kabashi at the venue The Sunrise Academy is responsible for the implementation of the Health and Safety Policy at The Sunrise Academy 215 the Elephant & Castle Shopping Centre London Se1 6TE.

The Centre Manager Royston Johnson at the venue The Sunrise Academy -Hackney is responsible for the implementation of the Health and Safety Policy at The Sunrise Academy-Hackney 13 Springfield House, Tyssen Street, London E8 2LY.

The Health and Safety Policy will be regularly monitored to ensure that the objectives are achieved. It will be reviewed and, if necessary, revised in light of legislative or organisational changes.
The Venue Health and Safety Policy is available to all staff and learners on request.

Signed ____Sinead Connell--------------------------------------- Dated -------1/3/2008----------------------

Sinead Connell Quality Improvement Manager

The Policy
1. Introduction


Academy Computer Training UK has produced this Health and Safety Policy to comply with its legal duties under section 2 of the Heath and Safety at Work Act 1974 and the requirements of Regulations 4 of the Management of Health and Safety at Work Regulations 1992. The Health and Safety Policy defines the responsibilities for implementing Health and Safety throughout the Venue.

2. Statement of Intent


Academy Computer Training UK recognises the importance of providing a working environment that is safe and healthy for all employees, learners, contractors and visitors and undertakes to comply with all relevant legal requirements. The Health and Safety Policy Statement and associated organisational arrangements apply to employees, contractors and visitors. Academy Computer Training UK will liase with their employees and learners to ensure they are aware of the requirements of this policy.

3. Duties

3.1 Duties of the Venue


  • The Health and Safety at Work Act 1974 imposes stringent obligations upon the Venue. Within the bounds of this legislation, the Venue will, so far is reasonably practicable, safeguard the health of employees, learners, contractors and visitors by:
  • Implementing and maintaining safe systems of work
  • Providing safe plant equipment
  • Providing and maintaining access and egress routes in a safe condition
  • Provide suitable supervision, information, instruction and training
  • Provide adequate facilities and arrangements to ensure the welfare of employees, learners, contractors and visitors
  • Providing in specific cases the best reasonably practicable standards of protective clothing and equipment following consultation with employees or their representatives to ensure optimum protection against hazards and adequate welfare of employees at work.
  • Reviewing and, where possible, improving security arrangements.
  • The Venue Manager will inform employees and learners of changes and updates in health and safety legislation, and will work closely with employees to improve and develop health and safety at work.

3.2 Duties of Employees and Learners

Section 7 of the Health and Safety Act requires every employee whilst at work:


  • To take reasonable care for their own health and safety and that of other persons who may be affected by their acts or omissions at work; and:
  • As regards any duty or requirement imposed on their employer or any other person by or under any of the relevant health and safety legislation to co-operate so far as is necessary to enable that duty or requirement to be performed or complied with.
  • The Venue expects and requires all employees to comply with Section 7 of the Health and Safety Act.

Section 8 of the Health and Safety Act states: no person shall intentionally or recklessly interfere with or misuse anything provided in the interests of health and safety or welfare in pursuance of any of the relevant statutory provisions. The Venue expects all employees and learners to comply with Section 8 of the Health and Safety Act. Any employee found to be in breach of Section 8 will be subject to disciplinary action in accordance with the Venue disciplinary procedure regardless of whether action is take against said employee by any other person or organisation.

3.3 Duties of Contractors and Agency Staff


  • The Venue requires contractors and agency staff to abide by the Health and Safety Regulations and whilst on the premises to:
  • Take reasonable care of themselves or others who may be affected by their acts or omissions and co-operate with Venue employees
  • Comply with the Venue safety policy, associated safety regulations and codes of practice in respect of health and safety matters.
  • It will be the responsibility of the Venue employee responsible for engaging contractors or agency staff to draw these requirements to their attention.

3.4 Supply, Design and Installation of Equipment


It is the responsibility of the Venue Manager, when initiating the purchase, design and installation of materials and equipment, to ensure that the requirement of Section 6 of the Health and Safety Act that the materials and equipment are safe when properly used is complied with.

With respect to substances, all suppliers must ensure that chemicals are properly labelled and marked with the appropriate hazard-warning symbol and information. In some cases it may be necessary to obtain information on hazards, regarding precautionary measures for storage, emergency first aid, fire and spillage procedures.

All equipment/plant and installation should be effectively safeguarded by the manufacturers/installers as required by Section 6 of the Health and Safety Act. (This places specific duties on those who can ensure that articles and substances for use at work are as safe and without risks to health as it is reasonably practicable to make them before they are used and to ensure that articles are properly erected and installed).

It should be made clear to all prospective suppliers that the Venue expects their products to comply fully with statutory requirements and for the necessary safety measures to be fully integrated into design and construction. An authorised and competent person, to ensure compliance with statutory requirements before the equipment is commissioned for use, should check new equipment.

Orders for supply of equipment will normally indicate that it is a condition of contract that all such equipment is effectively safeguarded upon delivery or commissioning. Where appropriate, references to the relevant statutory or other standards should be made within the order to ensure that equipment is provided to the correct health and safety specification.

4 Organisation and Levels of Responsibility

4.1 Executive Responsibility


The executive responsibility for ensuring compliance with this policy rests with the Venue Manager who will ensure that employees, learners, contractors and agency staff are aware of their own responsibility for health and safety whilst working in the Venue. The Venue Manger is also responsible for ensuring risk assessments are carried out and actions taken as necessary.

4.2 Employee Responsibility


All members of staff have legal responsibility under the Health and Safety at Work Act 1974 to safeguard their Health and Safety and that of all other people who maybe affected. This includes other members of staff, learners and visitors. Staff must also co-operate with the management of the Venue to enable the effective carrying out of its duties.

ALL employees and learners must:


  • Work in accordance with information and training provided
  • Following the Venue Health and Safety Procedure – e.g. evacuation procedure
  • Refrain from intentionally misusing or recklessly interfering with anything that has been provided for health and safety reasons
  • Report any hazardous defects in equipment and furniture, or shortcoming in the existing safety arrangements, to the Venue Manager without delay.

5 Arrangements


5.1 Reporting of Accidents
The Venue Manager will ensure that site policies and procedures are in operation for the proper reporting of accidents both for Venue and Health and Safety Executive requirements. The Venue has an accident and incident report form which should be filled in every time there is an accident. The Venue will keep an accident book to record all accidents. It will be the responsibility of the Venue Manager to ensure that all new and existing employees are aware of and understand the procedures for reporting accidents.

5.2 Reporting of Incidents


It will be the responsibility of the Venue Manager to ensure that all new and existing employees are aware of and understand the procedures for reporting incidents.reporting incidents.

5.3 Reporting of Injuries, Diseases and Dangerous Occurrences


The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 also require that the local authority environmental health department be notified of injuries resulting in an employee being absent from work or on light duties for more than three days and major injuries and dangerous occurrences, etc. by the quickest practicable means. The responsibility for notifying the local authority environmental health department will rest with the Venue Manager.

5.4 Fire Protection


  • The Venue Manager will ensure that all policies and procedures are in operation and up to date.
  • The Venue will provide the necessary fire fighting equipment in accordance with the requirements of the local fire officer as detailed in the fire certificates. All employees and learners are required to familiarise themselves with the fire drill before commencing work or learning. Practice fire drills will be arranged regularly.
  • The venue manager/designated person will visually inspect fire-fighting equipment weekly. Fire alarm systems will be tested weekly. Fire alarms and fire fighting equipment will be inspected and certified by a competent authority every 12 months.
  • Fire exits must be kept clear at all times. No fire door may be locked in any occupied room.
  • No fire doors are to be propped or held open in any way.
  • An approved company will carry out fire warden training if needed.

5.5 Fire Safety:


  • Venue staff and learners should know where extinguishers are in their immediate place of work. In particular they should ensure that combustible waste materials are not accumulating around their workstations.
  • Any gas or electrical defects should be reported to the Venue Manager without delay.
  • In the event of fire follow the fire drill as posted on the health and safety board.
  • Fire extinguishers should only be removed in an emergency from the wall bracket provided. It is misconduct to use an extinguisher to hold open a door for any other use than its intended purpose.

5.6 Electrical Safety and Testing Policy


The Venue Manager will ensure that site policies and procedures are in operation and up to date. The Venue requires all staff, contractors and visitors (using their own equipment) to ensure that all electrical equipment is in good working order. All defects must be reported immediately. The Venue Manager will ensure that a qualified person will carry out all maintenance work to the electrical system. All portable electrical appliances should be tested at regular intervals in compliance with Health and Safety legislation.

5.7 Protective Clothing


The Venue Manager will ensure that site policies and procedures are in operation and up to date. When protective clothing is provided it must be worn. It is a statutory offence under the provisions of the Health and Safety Act 1974 and the Personal Protective Equipment Regulations 1992 to either interfere with or refuse to use equipment supplied.

5.8 Manual Handling


  • The Venue Manager will ensure that site policies and procedures are in operation and up to date. Lifting and moving loads by hand is the biggest single cause of injury. Lifting should be carried out in accordance with the following guidelines.
  • If a load is awkward or beyond your capability you must get help.
  • Check all packaging and articles for sharp edges and projections before lifting.
  • Ensure that there are no obstructions in your path before lifting any article
  • Ensure that you can see around the load when carrying it.
  • Ensure that there is adequate room to put down the load when you have moved it.
  • When lifting, stand close to the load, feet slightly apart. Keep your chin in, bend your knees and keep your back straight at all times. Straighten your knees using your thigh muscles. Always lift in stages (e.g. floor to knee, knee to carrying positions).

5.9 Display Screen Equipment


The Venue Manager will ensure that site policies and procedures are displayed, in operation and up to date. All DSE equipment in the general office and learning rooms will be assessed as high usage equipment.

5.10 Guarding of machinery


The Venue Manager will ensure that site policies and procedures are in operation and up to date. Guards are designed protect. It is not only dangerous but illegal to remove a guard from a machine unless it needs to be cleaned or repaired. If any part of the electrical equipment being used is missing (e.g. damaged casing) it should be reported. 5.11 Control of Substances Hazardous to Health The Venue Manager will ensure that site policies and procedures are in operation and up to date to the full requirements of the Control of Substances Hazardous to Health Regulations 1994. It is the Venue Manager’s responsibility to ensure that work shall not be carried out that may expose employees to risk unless an assessment of risk and steps to meet these regulations have been undertaken. It is the responsibility of the Venue Manager to decide upon measures for the prevention or control of exposure to substances hazardous to health and to show that the necessary steps have been taken.

5.12 Risk Assess men


The Health and Safety at Work Act 1974 and Regulation 3 of the Management of Health and Safety at Work Regulations 1992 requires the Venue to undertake risk assessments of its operations in order to ascertain the significant risks to health and welfare of its employees, learners, visitors and visiting contractors. It is a requirement that the findings from such risk assessments are recorded, for the purpose of providing documentary evidence that an acceptable level/adequate control measures were in place to reduce the risk to the lowest level. It is the responsibility of the Venue Manager to select such persons who are suitably qualified and knowledgeable to assist with the producing of risk assessments. Risk assessments will be carried out annually. In case of new environments or changes to the environment, risk assessments will be carried out immediately.

5.13 Specific Management Risks


The Venue Manager will ensure that procedures are written and in place for dealing with risks (if any) such as: ionising radiation, noise, biological hazards, selection, storage and transport of gases and toxic chemicals and disposal of toxic waste.

5.14 Cleanliness and good housekeeping


  • Good housekeeping in all areas is an essential feature of safety and the prevention of accidents. Staff working in all areas must have regard to the following:-
  • Ensure that loose or worn flooring is reported to the Venue Manager or representative immediately.
  • Ensure all entrances, corridors, walkways and exit doors are clear of obstructions at all times.
  • Close cupboards and drawers securely after use.
  • Switch off all electrical equipment after use. Do not overload sockets. Certain computer equipment should not be switched off. If in doubt consult the Venue Manager.
  • Never overload shelving or store heavy items above head height.
  • Never leave a lit cigarette unattended.
  • Do not allow wires to project into the walkways where they present a tripping hazard.
  • No items should be placed on top of cupboards (ie items not to be stored in the area above head height).
  • Clear away immediately any dangerous substances by using appropriate cleaning equipment. Dangerous substances include all flammable, harmful, toxic and irritant substances and other risk items such as broken glass.
  • Dust and fumes should not be inhaled. If dust or fumes are produced by an activity, stop work until adequate protective measures have been taken.
  • Ensure that equipment taken away from store areas is kept under your control at all times. Equipment should not be left where it can be a tripping hazard.

5.15 Training

The Venue Manager will arrange appropriate training for learners and for existing and new employees, eg general health and safety training as well as that directly relating to the carrying out of their duties.

5.16 Using the premises outside normal working hours


The Venue Manager must be given adequate warning to enable out of hours cover for buildings. The provision of special licenses for some events may be required.

5.17 First Aid and Medical Services


The Venue will provide first aid facilities in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981. A list of all first aiders is displayed on the Health and Safety notice board. The Venue Manager will ensure that nominated persons regularly inspect and maintain first aid boxes which are provided as appropriate in addition to their own first aid equipment. The Venue Manager will encourage suitable employees to be nominated as first aiders. The Venue Manger will ensure that all employees are fully conversant with the procedure to be adopted in the case of an accident occurring at work.

5.18 Office Codes of Practice


The Venue Manager will be required to produce health and safety policies covering specific hazards where these are not covered in the general Venue policy. These should be drawn to the attention of all employees and all others having a need to know, including contractors and visitors as required. Where common hazards are faced throughout the Venue (e.g. electricity, fires etc), then the Venue Manager will ensure the publication of special codes of practice where appropriate and will require all employees to comply with any relevant published Codes of Practice issued by the Health and Safety Executive and any other relevant organisations.

5.19 Visits by enforcing authorities


The Health and Safety Executive (HSE) are the enforcing authority for the Venue building. The HSE must be given free access at any reasonable time during working hours. The HSE inspector has wide ranging powers; close a building, stop a process, take samples, close off areas, take documents and any other power necessary.

6 Additional Codes of Practice

6.1 Employee representatives


The Venue will treat most seriously the terms of the Health and Safety (Consultation with Employees) Regulations 1996 with a view to maintaining and improving health and safety.

6.2 Health and Safety Committee


The Venue will comply with the Safety Representatives and Safety Committee Regulations 1977. The Health and Safety Committee will consist of the Venue Manager and the designated fire wardens and first aiders.

7.3 The Safe Learner and Safety Culture


The Venue manager will ensure that the concept of the Safe Learner is promoted and that a Safety Culture is embedded in each venue. The venue manager will ensure that separate risk assessments are carried out for young people and those with special needs, disability or learning/language difficulties. The venue manager will ensure that learners receive effective information, instruction and training .The effectiveness of these is to be evaluated regularly by the Venue manager and that any necessary actions for improvements are incorporated into development plans. The Venue manager will ensure that learners are effectively supervised at all times.

APPENDIX I – EMERGENCY PROCEDURES

1. FIRE

  • If you discover a fire:
  • Immediately operate the nearest fire alarm call point.
  • Attack the fire, if possible, with the appliances provided but without taking personal risks.
  • The fire brigade will be called by the relevant member of staff on the sounding of the alarm.

Hints on Dealing with Fire


If a person’s clothing is on fire, use a blanket, rug or other similar article and wrap it around the person who then should be laid on the ground to prevent flames reading the head.
If electrical fittings are involved in a fire, be sure the current is switched OFF before they are touched or the fire dealt with.

Evacuation Procedure


  • Leave the building by the NEAREST convenient route and exit.
  • DO NOT USE LIFTS.
  • DO NOT STOP TO COLLECT PERSONAL BELONGINGS.
  • DO NOT RE-ENTER THE BUILDING until instructed by the Fire Brigade or a responsible
    officer of the Venue.
  • Assembly points are indicated on notices displayed.
  • Staff should, where possible, assist in conducting visitors out of the building to the
    assembly point.

It is in your own interest


To study these emergency procedures to know what to do in the event of a fire, and to know how to use the fire appliances.
To make certain that you are familiar with all the means of escape in case of fire and to ensure that staircases, landings and other exits are kept clear from obstructions at all times.
To check fire and bomb notices posted in buildings to ascertain local conditions of evacuations.

2. SUSPICIOUS OBJECTS

If you discover a suspicious object (parcel, box, case etc)

  • DO NOT TOUCH IT.
  • Report the object to the Venue Manager.
  • Await further instructions and keep people at a safe distance.

3. BOMB WARNING


If you receive a bomb warning

  • Try to ascertain from the caller where the bomb has been placed, e.g. location in the building, and what time it is due to go off.
  • Report the warning to the Venue Manager.
  • The Venue Manager will decide on what action should be taken.

4. ACCIDENT OR ILLNESS


In the event of a serious accident or serious illness

  • Call an ambulance by dialling 999.
  • Obtain assistance from then nearest available first aider. Names and numbers are on the health and safety notice board.
  • Inform security guards and reception that an ambulance has been called to avoid delay.
  • If the ambulance is required it is essential that someone is assigned to meet it and accompany the crew to casualty.

In the event of Minor Accidents

  • Obtain assistance from the nearest first aider.
  • The first aider will decide if an ambulance is required.

  • In instances of both major and minor accidents an accident report form must be completed.


    • APPENDIX II – SUMMARY OF HEALTH AND SAFETY LEGISLATION
      Heath and Safety at Work Act 1974: The basis of British health and safety law is the Health and Safety at Work etc Act 1974. The Act sets out the general duties which employers have towards employees and members of the public, and employees have to themselves and to each other. These duties are qualified in the Act by the principle of 'so far as is reasonably practicable'. In other words, the degree of risk in a particular job or workplace needs to be balanced against the time, trouble, cost and physical difficulty of taking measures to avoid or reduce the risk. What the law requires here is what good management and common sense would lead employers to do anyway: that is, to look at what the risks are and take sensible measures to tackle them.
    • The Management of Health and Safety at Work Regulations 1992 (the Management Regulations): Require employers to carry out risk assessments (companies with five or more employees), make arrangements to implement necessary measures, appoint competent people, set up emergency procedures and arrange for appropriate information and training. Work together with other employers sharing the same workplace.
    • Workplace (Health, Safety and Welfare) Regulations 1992: Covers a wide range of basic health, safety and welfare issues such as ventilation, heating, lighting, workstations, seating and welfare facilities.
    • Health and Safety (Display Screen Equipment) regulations 1992: Set out requirements for work with Visual Display Units (VDU's).
    • Control of substances hazardous to health regulations 1998: Require employers to assess the risks from hazardous substances and take appropriate precautions. In addition, specific regulations cover particular areas, for example asbestos and lead.
    • The Health and Safety Information to employees regulations 1998: Require employers to display a poster telling employees what they need to know about health and safety.
    • Manual handling operations regulations 1992: Cover the moving of objects by hand or bodily force.
    • Personal protective equipment at work regulation 1992: Require employers to provide appropriate protective clothing and equipment for their employees.
    • Provision and use of work equipment regulations (PUWER) 1992: Require that equipment provided for use at work, including machinery, is safe.
    • Health and safety (first aid) regulations 1981: Cover requirements for first aid.
    • ’ Liability (Compulsory Insurance) Regulations 1969: Require employers to take out insurance against accidents and ill health to their employees.
    • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1985 (RIDDOR): Require employers to notify certain occupational injuries, diseases and dangerous events. <
    • Noise at Work Regulations 1989: Require employers to take action to protect employees from hearing damage.
    • Electricity at Work Regulations 1989: Require people in control of electrical systems to ensure they are safe to use and maintained in a safe condition
    • Practical health and safety checklist +

    Your area


    • Ensure the area around your PC is clear and that you have enough room to work.
    • Make sure you have enough legroom underneath your desk and space to move at
    • either side of you.
    • Position your copy stand close to your screen and at the same height and distance.
    • If you are using other material, make sure they are close by.

    Screen


    • The top of your screen should be at eye level
    • Make sure you can see and read your screen clearly. If not then adjust the contrast on your screen and/or the ‘view’ size.
    • Make sure there is no glare or reflection from your screen. You may need to lower window blinds.

    Keyboard


    • Adjust the height and angle so that it is comfortable.
    • Your wrist should be straight and supported. You may need a wrist support
    • Your forearms should be in line with the keyboard.

    Seating


    • Adjust the height of the chair so that the top of your screen is at eye level
    • Sit right back in your chair so that the backrest can support you.
    • Form a relaxed curve in your lower back and adjust the backrest of your chair accordingly.
    • Your forearms and thighs should be horizontal
    • Your knees should fit comfortably under the desk.
    • Make sure your legs are not restricted under the table. You should have room to move your legs comfortably.
    • Your feet should be flat on the floor, if not then use a footrest.
    • Take regular breaks from looking at your computer and from sitting in your seat.
    • Make sure you are sitting comfortably!!

    Headphones


    • If you use headphones make sure they are not too loud.
    • If your environment is too noisy for you to work in speak to your centre manager

    Health and safety checklist for learners working at home or in the workplace .....



    Your working environment


    • Ensure the area around your computer is clear and that you have enough room to work.
    • Make sure you have enough legroom underneath your desk and space to move at either side of you.
    • Position your copy stand close to your screen and at the same height and distance. If you are using other materials, make sure they are close by.
    • Make sure the lighting is good. You should be able to see the screen and your work materials without difficulty.

    Screen


    • The top of your screen should be at eye level
    • Make sure you can see and read your screen clearly. If not then adjust the contrast on your screen and/or the ‘view’ size.
    • Make sure there is no glare or reflection from your screen. You may need to lower window blinds or draw curtains.

    Keyboard


    • Adjust the height and angle so that it is comfortable.
    • Your wrist should be straight and supported. You may need a wrist support.
    • Your forearms should be in line with the keyboard.

    Seating


  • Adjust the height of the chair so that the top of your screen is at eye level
  • Sit right back in your chair so that the backrest can support you.
  • Form a relaxed curve in your lower back and adjust the backrest of your chair accordingly.
  • Your forearms and thighs should be horizontal
  • Your knees should fit comfortably under the desk.
  • Make sure your legs are not restricted under the table. You should have room to move your legs comfortably.
  • Your feet should be flat on the floor, if not then use a footrest.
  • Take regular breaks from looking at your computer and from sitting in your seat.
  • Make sure you are sitting comfortably!!

  • Headphones


    If you use headphones make sure they are not too loud.

    Taking breaks


    • Spending too long looking at the screen can cause eye strain so take a break before you get tired.
    • Short frequent breaks are more beneficial than occasional long breaks.
    • Take breaks away from the screen – use the time to perform different tasks.
    • Take a break if you have any aches or pains. If they persist, check your posture and your use of the keyboard and mouse. A light touch on the keyboard and fewer repetitive movements should help. See your doctor for any serious pain.

    Complaints Procedure


    • All complaints are taken very seriously. We want all learners to have an excellent learning experience with The Sunrise Academy. We will reply to all complaints within two working days.
    • Please address all complaints in writing to The Centre Director David Elford The Sunrise Academy, The Elephant & Castle Shopping Centre ,London SE1 1AG
      Complaint Forms are available at the help desk.

    Internet use policy


    • The Internet must be used within the guidelines given by your course tutor. You must not download music or films or any material for which you do not have a license. You must only chat in learndirect chat rooms. Anyone viewing Adult material or using gambling websites will be excluded from the centre.

    Data Protection Act


    • David Elford is the registered administrator of the data used by Academy Computer Training UK Limited. All information is used and kept within the confines of the Act